Privacy & Cookie Policy

Privacy Policy

HOMEDGE DEVELOPMENT (“we”, “us” or “our”) is committed to protecting your privacy and complying with applicable laws and regulations to ensure that the personal information you provide us is kept secure, accurate, and used lawfully. This includes compliance with the UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data.

Please read this Privacy Policy carefully, as it explains who we are, how we collect, use, and share your personal data, and what rights you have in relation to your personal information.

1. Who We Are

HOMEDGE DEVELOPMENT is a company licensed and registered in the United Arab Emirates. We are the data controller responsible for your personal information when you use our website, applications, or related services (together, the “Platform”).

2. What Information We Collect

We may collect and process the following categories of personal information:

Information you provide directly

  • Name, email address, phone number, billing address, and P.O. Box.
  • National identity details, if required by law.
  • Login details such as username and password.
  • Payment information (processed securely by our payment gateway provider).
  • Feedback, surveys, and enquiry form data.

Information we collect automatically

  • Account activity and usage history.
  • Device and browser information (IP address, device ID, location, cookies).
  • Error logs, performance data, and troubleshooting information.

Information from other sources

  • Social media platforms (basic public profile information).
  • Third parties engaged for marketing, analytics, or customer support services.

3. Cookies and Tracking Technologies

Our Platform uses cookies and similar technologies to improve performance, remember your preferences, and personalize your experience.

Types of cookies used:

  • Strictly Necessary Cookies – required for secure access.
  • Performance Cookies – help us improve functionality.
  • Functionality Cookies – remember your settings and preferences.
  • Targeting/Third-Party Cookies – used for marketing and tailored advertising.

You can manage cookies in your browser settings, though disabling some may affect the functionality of our Platform.

4. How We Use Your Information

We use your personal information to:

  • Provide and manage our Services.
  • Process transactions and bookings.
  • Communicate with you about enquiries, updates, and promotions.
  • Send newsletters and marketing (if you have opted in).
  • Comply with applicable laws and regulations.
  • Analyse usage to improve our Platform and Services.

We will only use your personal data for the purposes it was collected, unless a compatible purpose is required by law.

5. Sharing Your Information

We may share your personal information with:

  • Service providers and contractors (e.g., IT, payment processors, auditors).
  • Professional advisors (lawyers, accountants, consultants).
  • Affiliates or business partners, where necessary for services.
  • Government authorities or regulators where required by law.

We may also share aggregated or anonymised data for business analysis.

6. International Transfers

Your data may be stored in the UAE or transferred to approved jurisdictions outside the UAE where permitted by law. We ensure such transfers are subject to adequate safeguards consistent with UAE data protection laws.

7. Data Protection & Security

We use appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

However, please note that no online transmission is completely secure. We also encourage you to keep your login credentials safe and to be alert to phishing or fraudulent emails.

8. Data Retention

We will retain your personal information for as long as necessary to:

  • Provide services to you.
  • Comply with legal and regulatory obligations.
  • Resolve disputes or enforce agreements.

When no longer required, we will delete or anonymise your data.

9. Your Rights

You have the right to:

  • Access and request a copy of your data.
  • Correct or update inaccurate information.
  • Request deletion of your personal data.
  • Object to direct marketing.
  • Request transfer of your data to another service provider.
  • Lodge a complaint with the UAE Data Office.

To exercise these rights, please contact us using the details below.

10. Marketing Communications

We may contact you via email, SMS, WhatsApp, or phone for marketing purposes, unless you opt out. You may withdraw consent for marketing at any time by contacting us or using the unsubscribe option.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our Platform, and where required by law, we will seek your consent for material changes.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

Homedge Development
Commercial License No.
Principal Place of Business: PO Box. 505018, 1502 A, The Opus by OMNIYAT, Business Bay, Duabi
Email: Hello@homedge.ae